Privacy Policy

Shudh Car Care Pvt. Ltd. ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data when you use our online platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Indian statutes.

Information We Collect

When you use our site and services, we may collect the following types of personal data:

• Identifiers such as your name, contact details, and postal address.
• Contact information including telephone number and email address.
• Vehicle details relevant to the services we offer.
• Payment and billing information when you make a purchase or booking.
• Usage data related to your interaction with our online platform, including IP address, browser type, and browsing behavior.
• Any other information you voluntarily provide to us through forms, communications, or during service engagement.

How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our automobile service and maintenance offerings, such as car wash, detailing, polishing, engine cleaning, paint protection, odor removal, and fleet services.
• To process your service bookings, payments, and confirmations.
• To communicate with you about updates, offers, and service-related information.
• To improve and personalize your experience on our online platform.
• To ensure security and prevent fraud or unauthorized use of our services.
• To comply with legal obligations and protect our legal rights.

Legal Basis for Processing

When required under GDPR, we process your personal data based on your consent, the necessity to perform a contract, compliance with legal obligations, or our legitimate interests in operating and improving our services.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only to the extent necessary to provide our services, such as payment processors, service partners, and IT service providers, and only under appropriate confidentiality and security obligations. We may also disclose data if required by law, subpoena, or governmental authority.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce agreements.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction or completion of inaccurate or incomplete data.
• Request erasure of your personal data where applicable.
• Object to or restrict processing of your personal data in certain circumstances.
• Request data portability to obtain and reuse your data for your own purposes.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a data protection supervisory authority.

To exercise any of these rights, you may contact us at our physical address provided below.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

International Transfers

If we transfer your data internationally, we ensure such transfers comply with applicable legal requirements and provide adequate safeguards to protect your information.

Children’s Privacy

Our online platform and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our online platform with the revised date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Your trust is important to us, and we are committed to protecting your privacy while providing high-quality automobile service and maintenance.