The Virtuous Circle of Use, Attitude, Experience and Digital Inclusion
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eAdoption refers to how people learn to become ICT users. ‘Digital inclusion’ however is a more complex status, related to people's participation in communities and in other dimensions of society, based on knowledge. It refers to areas such as social relationships, work, culture, politics, and so on.
This paper looks at how to evaluate digital inclusion, using an analysis that considers not only individual factors but community and social ones as well, going beyond an e-adoption perspective that is limited to a focus on skill-level.