Faq
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How can I change the portal language? You can easily change the portal interface language by simply selecting the new language in the language selector menu on the top right of any page of the portal. |
| How can I unsubscribe to the newsletter? To unsubscribe to the newsletter, please click here. Alternatively, you can unsubscribe by using the link at the end of each newsletter or by sending an e-mail to  . |
| I want to send you information about my e-learning project. What do I have to do? If you want to send a description of your project, you can send it by e-mail to or by going to our Projects section and selecting Propose a new project on the right hand side on the page. The description should include the objectives of the project, expected results, partners, start and end times, and contact details. Please also include the website address and a logo if the project has these. |
| I want to send you information about a published research project, event, or educational resource. What do I have to do? You can send us all these directly by e-mail to , or you can go to the respective section on our portal and submit your item there. To send information about projects from the main page please go to the Projects then Propose a new Project, for an event to Events then Propose an Event and for information related to an educational resource to Directory and then Propose content. |
| I have lost my password and cannot login. How do I recover my password? Should you lose your password, please click here and type in the e-mail address with which you registered. After a moment, you will receive a new password and you can login. You may then choose your own password once you have accessed your user profile. |
| I have written an article or I am planning to write one. What do I have to do to have it published on the portal? To view Instructions for Writers please go to the eLearning Papers section and select Instructions for writers. To send the material, or if you have any questions about our publication process, please contact us at:  . |
| I have changed my e-mail address and I want to receive the newsletter at the new address. What should I do? To change any information in your personal profile, please login to the portal and access your user profile. Alternatively, you can inform us about your new address by sending an e-mail to . |
| I receive the newsletter but my e-mail does not support HTML and the newsletter appears as a muddle. What can I do? Please login to the portal, go to Newsletter, and select the option to receive the newsletter in TEXT format. You can also read the newsletter on the portal. |
| I don’t receive the newsletter in my language. What can I do? The newsletter is available in 19 languages. Please login to the portal, go to the “Preferences” section in your personal profile and select the language in which you wish to receive the newsletter. |
| I have posted a reply on the forum but the reply has disappeared. Where can I find it? If your post has disappeared from the forum, it has most likely been deleted by the forum moderator for various reasons concerning our rules of conduct. If you feel that your post was unrightfully altered or deleted by a forum moderator, please contact , explaining the circumstances involved. |
| We are planning to implement e-learning in our organisation and we need information on how to do it. Can you help me with this? All the information we have is available on the portal, which you can browse by category or search with keywords. You might also want to consult other sources, such as books and other websites. |
| How can I become a member of the editorial committee for eLearning Papers? To be considered for membership on the editorial committee or as peer reviewer please send us a letter of motivation as well as a brief version of your C.V. at . |
| What kind of information is presented in the TV Channel? The TV Channel section of the elearningeuropa.info presents videos related to Schools, Higher Education, Training & Work and Learning & Society. The section is updated frequently and the videos can be sorted according the area of interest. |
| What is an online community? An online community is a web space where entities from different backgrounds, geographical locations and time zones have the opportunity to interact and exchange information and resources about a specific subject of interest |
| Why are online communities important? Online Communities are the best public space for sharing examples of good practice. They offer the most appropriate virtual space to obtain an answer to eLearning issues. They are easy to use and open to everyone. They offer global coverage regardless of geographical boundaries and time zones. |
| How can I participate in one? To join one of the communities currently present select the community that interests you and click on join. Please keep in mind that you would have to have a user account on the portal in order to be able to join a community. |
| Who can create an online community? Every member of the portal can propose a new community. |
| How can I create a new community? To create an online community select Communities and then click on Propose a Community. Please refer to the Community guidelines. |
| How do I become an online community administrator? If you have not created the community but however would like to be administrators to this community please contact the administrator with a short text justifying why you believe you should have administrator rights. |
| What are the rights of a community administrator? A community administrator can invite members to join, delete members, moderate content, give administrator rights, send messages to the entire community and remove inappropriate content. |
| I would like to find out more about Online Communities If you would like to find out more about the elearningeuropa.info online communities please select Community guidelines in the Communities section. Should you have further questions please feel free to contact us at |
| I’m planning to take an e-learning course, but I’m not sure about the reliability of the course organiser or if the diploma will be valid. Can you help me with this? We do not keep information about the reliability of courses or about how the studies will be recognised, because this information varies according to country, institution, studies, situation, etc. You should contact the course provider and ask him or her about this. |
| I’m looking for information about financing opportunities for my e-learning project. What should I do? In the Directory section of the portal, you will find a collection of open calls selecting the option document type "calls" in the drop down menu. To find out more about the programmes, visit the section on EC Programmes or visit the website of the corresponding programme. The portal editors do not handle any financing requests. |
What is Kudos?
It is a scoring system to acknowledge the activity of portal members. Find out more details here.